Important Announcement
Holiday schedule
Any order placed after December 20, 2024 will be processed (not shipped) starting January 8, 2025 .
After this date, we prepare your order as quickly as possible for delivery.
📦 How will orders be processed?
After January 8th, orders received after December 20th will be processed in the order they are placed.
🚚 When will I receive my order?
Delivery will depend on the couriers' schedule. You will receive a confirmation email as soon as your package is shipped.
❓ Do you have any questions?
Below you will find a section with answers to the most common questions asked by customers like you regarding the same issues.
Frequently Asked Questions
Processing means we prepare your order for delivery. We pack the products, create the necessary documents, and hand it over to the courier. Basically, it's the first step to getting your package to you.
Not really. We start processing orders on January 8th, but the courier will pick up the packages in the following days, depending on their schedule. We will notify you by email when your order leaves our warehouse.
Yes, of course! If you already have an account created on our website, you can cancel the order directly from your account, without waiting to contact us. If you don't have an account, you can write or call us after January 8th, and we will help you solve it quickly.
Once we process your order and hand it over to the courier, we will send you an email with the tracking number. You can use this number to check where your package is.
Yes, but only before it is processed. If you placed your order after December 24th, you can request an address change until January 8th by contacting us directly.